Helping You Stay Connected and Comfortable
Providing utility assistance to individuals and families in need, ensuring no one has to face the cold or dark alone.
What is Utility Assistance?
Crossroads Community Action offers utility assistance to low-income individuals and families struggling to pay their energy bills. This program is designed to provide temporary relief and ensure essential utilities like electricity, gas, and water remain accessible.
- Emergency bill payment assistance.
- Support for heating and cooling costs.
- Guidance on energy efficiency and conservation.
Are You Eligible?
Utility assistance is available to individuals and families who meet specific income and need-based requirements. We’re here to guide you through the process.
Eligibility Requirements:
- Must reside in 4007 Halsey St, Victoria, TX
- Income must fall at or below 150% of the federal poverty level.
- Proof of hardship, such as disconnection notice or past-due bill.
Required Documents:
- Proof of income (e.g., pay stubs, tax returns).
- Copy of utility bill.
- Photo ID.
Simple Steps to Get Assistance
We’ve made the application process straightforward to help you get assistance as quickly as possible.
- Complete the application online or in person.
- Submit all required documents.
- Our team reviews your application and contacts you with the next steps.
Save on Energy Costs Today
While we assist with your utility bills, here are some simple ways to reduce energy costs and improve efficiency in your home:
- Use LED light bulbs to save energy.
- Unplug electronics when not in use.
- Set your thermostat to an energy-efficient temperature.
- Seal windows and doors to prevent drafts.
Have Questions? We’ve Got Answers!
How long does it take to process my application?
Please allow 4 weeks for our team to process applications. Case managers will reach out to you as soon as they start working on your application with a status update. We cannot give status updates at request.
Can I apply if my utilities are already disconnected?
Yes, we prioritize cases where disconnection has occurred or is imminent.
Is this assistance a one-time benefit?
Utility assistance may be available multiple times per year, depending on program funding.
Need More Help?
If you have questions about the program or need assistance completing your application, please contact us. We’re here to help!
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